SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Case Chamber (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://casechamber.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
It's okay. Everything's fine. Quality cover.
The package came to me within a month came packaged in a good line I'm really pleased,
Super fast delivery, great packing, excellent definitely recommend
Almost monthly took to reach, comes without glass preview on top cover, only screen protector
I הבנתי marble 2 parts שמתחברים. Straight back and front with glass. במציאות-straight back, front S frame and screen protector glass plain. Shipped really fast
Very cool cover, iron, quality, everything is clear and smooth. Tightly sat down. I'll take pictures later. Ordered with glass, came a good glass, and not a sticker some :) the store sent very quickly for a week +/-
Perfect!!!!!
First of all, thank you store I got it too fast!! It is very good the only thing is that the tempered glass was broken :( but the case is very nice.
Very cool case, perfectly fits for iPhoneX. fast shipping, very well packed the goods packaging air. Warmly recommend
The cover is beautiful. Packed just fine. Delivery super fast-one week from the moment of payment to Ukraine. The quality of the cover is very mediocre. Mechanical buttons are glued with Velcro to the body of the cover. In the lower right corner is not tightly connected the back part with a metal frame. In general, the cover is satisfied, it looks impressive.
Very cool cover, I liked it!) the store umnichka sent the order very quickly, I recommend this store to everyone!)
Great product, as in the description. Delivery is that took 4 days after schedule.
I'm delighted, as in the picture) it came to Kazan in 2 weeks. Very cool cover) took with protective glass, and I recommend you. Magnets hold perfectly, the phone case looks great) of course, fingerprints remain on the back, but you like it)
Phone case looks exactly like picture. Took forever to come, I ordered back in August. I finally received it in November.
I liked everything. Product, store and store recommend
The store did not accept the order at a discount, the order was issued with a third attempt, already without a discount for the first purchase.
Conform to the description item arrive 2 days after the date give despite the payment of shipping costs...
Interesting cover, corresponds to the description, delivered in less than a month
It looks good to see how it behaves in operation. Seller recommend.
Very good Packing and also super safe. Breakage. With Front Glass ordered. All doing for Installation.
Before UFA came quickly 3 weeks. The phone immediately becomes heavy, in the hand very much slips, if you shake the iPhone in the case, it chews there are additional elastic bands and the phone does not stagger in the case, the back wall is not glass it is plastic, the antenna fell on the divisions for that weifai intensified. As a result, a cool case but I will dress better than the original silicone case it flew and what did not happen to him
I ordered 2 cases, silver and black. Delivered for 2 weeks to the post office in the Moscow region. White cover with scratch on the back cover. And so liked.
super chingona la funda, no lo pienses esta super bien me encanta. llego muy bien protegida.
The product description was very good. However, the item was a bit small and did not fit well. When I contacted the store, he immediately returned my message and was very helpful and offered me various options including to send me another case. He will be sending me a new case with no extra charges. Very friendly and helpful seller! I definitely recommend him. Thank you for your help :)
Thank you very much all the integrity and safety, I recommend the store, later send to use